Use of this site signifies your agreement to the term and conditions listed below. Please read these terms carefully before using the site.
Jade Industries, Inc. dba JadeYoga (JadeYoga) makes all reasonable efforts to update its web site and to provide accurate, timely information. However, there may be some errors and/or omissions and JadeYoga has the right to reject any internet order if the system has made an error with price or quantity.
Links to Third Party Sites
This website contains links to third party sites. Access to any other Internet site linked to this website is at the visitors own risk and JadeYoga is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. JadeYoga provides these links merely as a convenience and the inclusion of such links does not imply an endorsement warranty of those links or their associated web sites.
Prices can change at any given time.
Order Processing and Shipping
Orders will be entered by the next business day. Most standard orders ship within 24-48 hours, however shipping time can take up to 2 weeks depending on size of order and order backlog. Shipping within the continental U.S. is via UPS ground. Shipping to Alaska, Hawaii and single cases overseas is via UPS or USPS. Other services can be requested by calling our customer service number (888-784-7237) and will be provided if available.
Should any products arrive at Customer's destination in a damaged condition or should a shortage occur, Customer must report the nature and extent of the damage or shortage to JadeYoga at firstname.lastname@example.org or 888-784-7237 within 3 days of delivery.
If you have an issue with any of our products we encourage you to contact us immediately. We take pride in the products that we represent and we will work to ensure your satisfaction. Unfortunately, due to health reasons we cannot accept returns of mats or towels that have had the wrap labels removed.
It is JadeYoga’s policy that every customer should be treated with dignity and respect and every attempt be made to satisfy that customer. While JadeYoga is of course happy to deal with studios/retailers regarding any problems, JadeYoga encourages consumers to contact us directly at email@example.com with any concerns.
To cancel an order you may either speak with a customer service representative at 1-888-784-7237 between the hours of 9:00am and 5:00pm EST or you may e-mail customer service at firstname.lastname@example.org. Please include your name, company name, account number, order date and PO number when cancelling. If you request cancellation of an order we will make every attempt to stop the delivery before it ships. If the order has already shipped, you will be responsible for a 20% restocking fee and all shipping charges from and to the company. All credits will be made within 30 days of merchandise return or cancellation authorization. Orders for custom length products are made to order cannot be cancelled once the order has been processed. You will receive confirmation from customer service that your order has been cancelled via e-mail. If no email address is supplied to us, your confirmation will be via postal mail CANCELLATIONS ARE NOT FINAL UNTIL YOU RECEIVE CONFIRMATION FROM CUSTOMER SERVICE.
Assumption of Risk / Limitation of Liability
The Customer and each user of the JadeYoga mats and other products are solely responsible for the proper use thereof. Improper use may result in personal injury. JADEYOGA will not be liable for any direct, special, indirect or consequential damages arising out of the improper use of the JadeYoga mats and other products. In no event will JADEYOGA be liable for any special, punitive, indirect, or consequential damages (including lost profits) resulting from the use or loss of use of the JadeYoga mats and other products.
No modification may be made to these Terms and Conditions unless the same is in writing, signed by an authorized representative of JadeYoga. These Terms and Conditions represent the entire understanding between JadeYoga and Customer and there are no oral understandings. These Terms and Conditions supersede any prior discussions, understandings or agreements between Customer and JadeYoga. Customer acknowledges that JadeYoga would not sell the products to Customer without each of these Terms and Conditions being effective. Should any portion of these Terms and Conditions be unenforceable or unlawful, the balance shall remain in full force and effect, to the extent legally possible.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of JadeYoga. The collective work includes works that are licensed to JadeYoga. Copyright 2008, JadeYoga ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with JadeYoga or purchasing JadeYoga products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with JadeYoga or to purchase JadeYoga products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by JadeYoga. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of JadeYoga used in the site are trademarks or registered trademarks of JadeYoga
In the event that a JadeYoga product is mistakenly listed at an incorrect price, JadeYoga reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. JadeYoga reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, JadeYoga shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by JadeYoga without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
JadeYoga may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to JadeYoga.
Your use of this site shall be governed in all respects by the laws of the state of Pennsylvania, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of JadeYoga products) shall be in the state or federal courts located in Los Angeles County, Pennsylvania. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of JadeYoga products) must be commenced within one (1) year after the claim or cause of action arises. JadeYoga's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. JadeYoga may assign its rights and duties under this Agreement to any party at any time without notice to you.
JadeYoga warrants to the purchaser of this Product ("Purchaser") that the Product shall be free from defects in materials and workmanship under normal use and service (the "Warranty") for six months from the date of delivery (the "Warranty Period"). "Normal use and service" means that the product is used for yoga in an indoor residential or studio environment. Prolonged exposure to direct sunlight or use of mat cleaners containing oils will void this warranty. A Product in breach of the Warranty during the Warranty Period shall be considered a "Defective Product." Purchaser may return the Defective Product, to the Seller during the Warranty Period for a replacement product. THE TERMS AND CONDITIONS OF THIS WARRANTY AGREEMENT CONTAIN THE EXCLUSIVE WARRANTY RELATING TO THIS PRODUCT AND ARE IN LIEU OF ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER IMPLIED WARRANTY OBLIGATION ON THE PART OF SELLER. IN NO EVENT SHALL SELLER'S LIABILITY EXCEED THE AMOUNT RECEIVED BY SELLER FROM THE PURCHASER OF THIS PRODUCT. IN NO EVENT SHALL SELLER BE LIABLE TO ANYONE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS WARRANTY AGREEMENT.